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Course attendees

Change Management

Learn to


  • Provide a practical and clear step by step method for successfully introducing and managing change
  • Understand the change management process
  • Understand and apply practical models that make sense of change and how it occurs in order to improve success rates
  • Apply situation awareness and flexibility to guide change towards your goals
  • Understand processes for introducing incremental and revolutionary change
  • Identify key factors that drive organisational change
  • Recognise the key role that people play in making change management programmes successful
  • Develop effective communication strategies to over come resistance to change
  • Plan and execute successful change management programmes using a structured framework
  • Develop best practice approach to delivering change
  • Minimise risks and maximise benefits of change
  • Gain a strong awareness of the challenges that may be faced when implementing a change management programme and strategies to deal with them

Overview


The difference between effective and ineffective organisations can be characterised by their ability to cope with change.

Change is continuous in today's organisations, if not due to organisational initiatives then because of the rapid rate of change in technology and society in general. Change has the potential to develop or paralyse an organisation depending on how it's deal with. Organisations that successfully introduce, manage and adapt to change dramatically outperform those that do not.

Change management is the process of developing solutions to cope with the need to adapt to change. The complex and intensive process of planning and implementing change management programmes is usually left to managers who may not be fully aware of the tools and techniques they will need to perform the task, or the potential impact that their work will have on people or the organisation.

This course will provide you with all the skills and techniques you need to successfully plan, develop, implement and evaluate structured change management programmes. You will also learn about key challenges that you will face when performing such processes. These include dealing with change resistance, setting success indicators and taking corrective action when signs of change management failure are found.

Your instructor will have a wealth of experience of change programmes, large and small, across a wide range of organisations in both the public and private sectors and will be able to continuously relate the course material back to real world examples.



Content Overview


Our four day comprehensive change management course will develop your skills to enable you to plan, develop, implement and evaluate structured change management programmes.



Course Outline


Introduction to change management

  • Overview
  • The importance of change in organisations
  • Opportunities for change
  • Evolution vs revolution
  • Developing a customised approach for change
  • The factors that trigger organisational change
    • Cultural needs
    • Financial needs
    • Re-structuring

Analysing the impact of change

  • Assessing the readiness to change
  • Gap analysis: Where we are, and where we want to be
  • Developing the rationale for change
  • Consequences of maintaining the status quo vs. change
  • Force Field Analysis (Kurt Lewin's) to investigate forces that are driving and restraining change
  • Developing a vision and desire for change
  • WIFM (What's in it for me?)
  • Identifying benefits of change
  • Human and financial implications
  • Analysing the organisational, cultural and political impact of change
  • The consequences of change
  • Determining objectives and the nature of change

Planning change management

  • Introduction - how to plan for change
  • Goal setting, intermediate and final objectives
  • Developing a change management strategy
  • Using pilot projects
  • Preparing for and predicting change outcomes
  • Managing people
  • Developing a change management plan
    • Communications strategy
    • The impact on the organisations resources
    • Tools, methods and processes to invoke for change
    • Activities
    • Resources
    • Preparing the organisation for change
    • Building commitment and support from staff
    • Paradigm analysis
  • Identifying stakeholders, analysing their concerns, and developing strategies for stakeholder management
  • Setting up a Change advisory board
  • Implementing quality
  • Planning evaluation

Implementing change management

  • Introduction
  • The effect of change on teams, individuals and organisation
  • Introducing change in organisations that suffer from change fatigue and/ or previous experience of failed change programmes
  • Planning and tracking the progress of change
    • Collecting and monitoring statistics
    • Reports
  • Dealing with resistance to change
    • Understanding the reasons for resistance from people
    • Making people aware of the need for and benefits of change
    • Highlighting the benefits of change
    • Helping people deal with change
  • Success factors
  • When change management fails
    • The early warning signs
    • Analysing the problems and taking corrective action

Evaluating Change

  • Analysing benefits achieved to date
  • Dealing with mid-term implementation sagging and slowdown
  • Developing plans to get back on track
  • Analysing impact of changes

Post change management activities

  • Managing the consequences of change
  • Freezing the change and avoiding regression
  • Change management reviews
  • Lessons learnt


Workshops


There are numerous exercises and workshops to enable you to gain valuable practical experience to master the techniques and tools for performing change management. All exercises and workshops are conducted, supported and debriefed by your instructor, who has extensive experience of change management programmes.



Workshops Outline


  • Identifying the characteristics of change
  • Developing your change 'vision'
  • Implementing your change 'vision' through a practical framework
  • Reviewing a change plan against our change framework, identifying deficiencies and risks, and producing a better plan
  • Supporting change by effective leadership and motivational techniques
  • Understanding and overcoming change resistance
  • Developing a communication plan for change
  • Identifying when change fails and taking corrective action


Intended Audience


This course is suitable for anyone that requires comprehensive skills in developing and executing change management programmes successfully.



Pre-requsites


There are no pre-requisites for this course.



Schedule


Currently this course is only available for onsite delivery.

Interested in this course onsite? Call our customer services team on 0845 402 1224 or
email us.

Not sure if this is the right course for you? Got questions? Call our customer services team on 0845 402 1224 or email us.







Course Information
List price: £1,595 excl. VAT
Length: 4 days. Code: PMCM
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Praise for our Instructors
"Enthusiastic, knew what he was talking about and backed up practical suggestions with real world examples."

Simon Davis
Canon Europe
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